Return & Refund Policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Eligibility Window

You have 7 to 14 days from the date you receive your order to initiate a return request. To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories intact.
• You must provide a valid proof of purchase (receipt or order confirmation number).

2. Non-Returnable & Non-Refundable Items

For health, hygiene, and safety reasons, certain items cannot be returned:

• Perishable goods (e.g., food, flowers, or cosmetics).
• Personalized, custom-printed, or made-to-order items.
• Undergarments, innerwear, and swimwear.
• Items marked as "Final Sale" or "Clearance".
• Gift cards or downloadable digital products.

3. Damaged, Defective, or Incorrect Items

In such cases, we will issue a replacement at no extra charge or provide a full refund including shipping fees.

4. Return Shipping & Pickup

• Store Error / Defective Item: We will organize a free reverse pickup or reimburse your return shipping costs.
• Change of Mind / Size Exchange: The customer is responsible for covering return shipping charges.

5. Refund Processing & Timeline

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: Processing takes 5 to 7 business days to reflect in your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
• Cash on Delivery (COD) Orders: Refunds will be transferred to your provided bank account via NEFT/UPI or issued as Store Credit.

6. How to Initiate a Return

To start a return request, please follow these steps:

• Go to My Orders section on our website.
• Select the item you wish to return and state the reason.
• Alternatively, contact our support team at support@yourdomain.com with your Order ID.